Privacy Policy

This Privacy Policy outlines how Foxy Games Casino (“Foxy Games”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our online casino services. Foxy Games Casino is committed to processing your data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy laws. This policy applies to all users who access our website and services from the United Kingdom.

Information We Collect

When you register, interact with our website, or use our services, we collect personal information directly from you, from your device, or through third-party sources where permitted by law. The types of information we collect include:

• Identity data (such as your name, date of birth, and identification documents)
• Contact details (such as your address, email address, and telephone number)
• Account information (such as your username, password, and account preferences)
• Financial information (such as payment card details, deposit and withdrawal records, and transaction history)
• Gaming activity data (such as game play, betting, and transactional behaviour)
• Device and technical data (such as IP address, browser type, operating system, and usage logs)
• Communications data (such as emails, chat logs, and records of customer support interactions)
• Marketing preferences and responses to surveys or promotions

How We Use Your Information

We process your personal data for the following purposes, and only where we have a valid legal basis to do so:

• To provide, operate, and administer your account and our gaming services
• To verify your identity, age, and eligibility to use our services under applicable law
• To comply with legal and regulatory obligations, including anti-money laundering (AML), fraud prevention, and responsible gambling requirements
• To process payments, withdrawals, and manage financial transactions
• To communicate with you regarding your account, service updates, and support requests
• To personalize your user experience and present relevant content
• To conduct marketing activities where permitted by law and according to your preferences
• To analyse usage patterns and improve our website, products, and services
• To maintain the security and integrity of our systems and detect or prevent unlawful activity

Legal Bases for Processing

We rely on the following legal grounds to process your personal data:

• Performance of a contract: Processing necessary for providing our services and fulfilling our contractual obligations to you
• Legal obligation: Processing required for compliance with applicable laws and regulations
• Legitimate interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights and interests
• Consent: Where we rely on your explicit consent for specific processing activities, such as certain marketing communications

Disclosure of Your Information

We may share your personal data with third parties in the following circumstances:

• With regulatory authorities, law enforcement agencies, and other governmental bodies where required by law or regulation
• With third-party service providers and partners who process data on our behalf for purposes such as payment processing, identity verification, IT support, and analytics
• With other companies within our corporate group for internal administrative purposes
• With professional advisers, such as legal and financial consultants
• In connection with business transfers, such as mergers, acquisitions, or asset sales, where permitted by law

All third parties are required to respect the security of your personal data and to process it in accordance with applicable data protection laws.

International Data Transfers

Your personal information may be transferred and processed outside the United Kingdom and the European Economic Area (EEA). In such cases, we ensure that adequate safeguards are in place, including the use of standard contractual clauses or equivalent legal mechanisms, to protect your data in accordance with applicable law.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized or unlawful access, accidental loss, destruction, or damage. These measures include data encryption, secure servers, access controls, and ongoing security monitoring. Despite our efforts, no security system is completely secure, and we cannot guarantee absolute security of your data.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. Retention periods may vary depending on the nature of the data and our legal obligations. Once retention periods expire, or if you request deletion where applicable, your data will be securely deleted or anonymized.

Your Rights

Under data protection law, you have the following rights regarding your personal information:

• The right to access your personal data and receive a copy
• The right to rectify inaccurate or incomplete data
• The right to request erasure of your data (“right to be forgotten”) in certain circumstances
• The right to restrict or object to processing of your data in specific situations
• The right to data portability, allowing you to obtain and reuse your data for your own purposes
• The right to withdraw consent where processing is based on your consent
• The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed

If you wish to exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and support our marketing activities. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any material changes will be communicated to you via our website or by other appropriate means. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer by emailing [email protected] or by writing to: Foxy Games Casino, 1st Floor, 2-4 Wellington Place, Leeds, LS1 4AP, United Kingdom.

Last updated: June 2024